Data protection & privacy

S15 Privacy Policy – How We Keep Your Data Safe

Protecting your personal data is our top priority. Find out how s15 collects, stores, and safeguards your information — all explained clearly and simply.

Last updated: January 2026
Reading time: 7 minutes
SSL Secured
Core privacy pillars

Our Commitment to Protecting Your Data

Six core principles that keep every piece of your information safe at s15

End-to-end encryption

All your data is protected with 256-bit SSL encryption — the same bank-grade security standard used to keep your information safe from unauthorized access.

256-bit SSL
Your Data Is Never Sold to Third Parties

S15 never sells your personal data. Only limited information is shared where required for payment processing or regulatory compliance.

No Data Sales
You Control Your Data

You can request to view, correct, or delete your data at any time. We complete all such requests within 30 days.

Your Controls
Secure data storage

Your data is stored on internationally certified servers. Regular backups and security audits ensure your information stays protected at all times.

Secure Servers
Transparent Cookie Policy

We're clear about which cookies we use and why. You can update your cookie preferences at any time.

Transparent Policy
Immediate Breach Notification

If your data is ever compromised for any reason, we will notify you within 72 hours and take immediate corrective action.

Instant Notification
1

Introduction & Definitions

Your privacy matters deeply to us. s15 (s15.im) has created this Privacy Policy so you can clearly understand what information we hold about you and how we use it.

In this policy, "we", "our", or "s15" refers to the company operating s15.im. "You" refers to any person who s15's website, app, or any of our services.

This Privacy Policy has been prepared in accordance with international data protection law (GDPR) and Curaçao eGaming regulations. s15By using the services of, you are deemed to have accepted this policy.

In plain terms:

We use your data solely to provide our services — we never sell it or misuse it. Your information belongs to you.

2

What information we collect

s15 The following information about you may be collected:

Type of Data What is collected When It Is Collected Sensitivity
Identity Information Name, date of birth, nationality At registration / KYC High
Contact Information Mobile number, email At Registration Medium
Payment information Payment methods, transaction history Deposit / Withdrawal High
Gaming Activity Betting history, wins & losses, session duration In every game Medium
Device Information IP address, browser, operating system On Every Visit Normal
KYC Documents NID or passport copy Verification Period High
Cookie Data Preferences and browsing patterns Automatically Normal

How We Collect Your Data

  • Directly: Information you provide via the registration form, KYC verification, and support chat.
  • Automatically: Via cookies, log files, and tracking technologies.
  • From Third Parties: Via payment providers and KYC verification partners.
3

How Your Information Is Used

s15 Your data is used for the following purposes:

  • To create and manage your account.
  • For payment processing and transaction verification.
  • To provide customer support services.
  • To prevent fraud and money laundering.
  • To meet legal and regulatory obligations.
  • For platform improvement and user experience analysis.
  • To send you promotional offers and bonuses (subject to your consent).
  • To support responsible gaming programmes.
Important:

We never sell your data to advertising agencies or use it for marketing purposes without your consent.

4

Data Sharing & Disclosure

s15 Your information is shared only in the following limited circumstances:

When Shared

  • Payment Partners: bKash, Nagad, Rocket — limited information used solely to process transactions.
  • KYC verification providers: Information required to verify your identity.
  • Game Software Providers: Limited gameplay-related information.
  • Legal authorities: In response to a court order or legal claim.

When Not Shared

  • To advertising or marketing companies.
  • On any other betting or gaming platform.
  • Any unknown party attempting to access your personal information.
  • To any third party in exchange for payment.
Security Assurance:

The partners we work with are held to the same privacy standards. We ensure they receive only the data that is strictly necessary.

5

Data Security Measures

s15 The following technologies and measures are used to protect your data:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: Servers protected against cyberattacks.
  • Regular Security Audits: Audited by third parties.
  • Data Masking: Sensitive information is masked in logs.
  • Restricted Access: Only authorized personnel have access to your data.
  • Auto logout: Inactive sessions are terminated automatically.

That said, no online system is 100% secure. You should also stay vigilant — keep your password strong and never share your OTP with anyone.

6

Cookie Policy

s15 Cookies are used to enhance your browsing experience. They are small text files stored in your browser.

Cookie type Purpose Retention Period Category
Essential Cookies Maintaining login sessions and security tokens Deleted at end of session Essential
Analytics Cookies Understanding which pages are used most 1 year Analytics
Preference Cookies Remembering language, theme & settings 6 months Preferences
Performance cookies Monitoring site speed and performance 3 months Performance

You can disable non-essential cookies from your browser settings, though some features may not function properly as a result.

7

Your data rights

s15As a member of, you have the following rights:

👁️
Right to Access

The right to know what information we hold about you.

✏️
Right to rectification

The right to request corrections to any inaccurate information.

🗑️
Right to deletion

Request deletion of your data under certain conditions.

🚫
Right to restrict processing

A request to stop using your data for a specific purpose.

📤
Right to Portability

The right to receive your data in a portable format.

Right to Object

Right to object to the use of your data for marketing or profiling.

How to submit a request:

To exercise any of the rights above, email us at support@s15.im or reach out via live chat. We will do our best to respond within 30 days.

8

Children's privacy

s15's services are intended solely for individuals aged 18 and above. We do not knowingly collect data from minors.

If we are informed that a minor's data has been collected, we will immediately delete that data and close the account.

Age Verification:

We verify age during registration and the KYC process. Accounts for users under 18 are not approved.

9

Third-party links & services

s15's platform uses certain third-party services (such as payment gateways and game software). These services may have their own privacy policies.

s15 is not responsible for the privacy practices of these third parties. We recommend reading their own policies before using their services.

We work only with trusted, internationally recognised partners who uphold the same data protection standards we do.

10

How Long Your Data Is Retained

s15 Your data is retained for the following periods:

  • Account information: For the duration of active account + 5 years after closure (as required by law).
  • Transaction Records: 7 years from the date of your last transaction (in accordance with financial regulations).
  • KYC Documents: 5 years after account closure.
  • Gaming Logs: 3 years.
  • Support Conversations: 2 years.
  • Cookie Data: 1 month to 1 year, depending on the type.

Once the retention period expires or upon your request (where no legal obligation applies), your data is securely deleted.

11

Privacy Policy Updates

s15 This Privacy Policy may be updated as needed. When changes are made:

  • An updated date will be published on the policy page.
  • You will be notified by email or SMS of any major changes.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.

Recent Change History

January 2026
Current Version
Cookie policy has been expanded and data retention periods have been clarified.
July 2026
Payment Data Policy Update
Payment information section updated to include new mobile banking partners.
February 2026
Addition of user rights section
A new section on user rights under GDPR has been added.
12

Contact Us

Contact us for any questions or requests regarding our Privacy Policy:

Email
support@s15.im
Live chat
Active 24/7
Response Time
Within 48 hours

Privacy FAQs

Only with your consent. If you agree to receive promotional messages during registration, s15 may send you SMS updates about bonuses and offers. You can opt out at any time by replying "STOP" or by disabling marketing messages in your settings.

Extremely secure. KYC documents are stored in separate encrypted storage accessible only to the authorized KYC team and are never shared with third parties. Once verification is complete, the original documents are deleted and only the verification record is retained.

Not entirely. For legal and regulatory reasons, certain data (transaction records, KYC) must be retained for a specified period. However, marketing data and cookie information will be deleted promptly upon request. To submit a formal data deletion request, email us at support@s15.im.

Only limited payment information is stored in our system for processing purposes. Full card or account numbers are never displayed — only the last four digits are shown. No staff member can access your complete payment details.

Absolutely. In the event of a cyberattack or data breach that puts your information at risk, we will notify you via SMS and email within 72 hours in accordance with international regulations. Immediate steps will also be taken to secure your account.
Join Securely

Your Data Is Secure — Get Started Now

Register today with confidence in s15's strict privacy policy and enjoy a safe, secure experience.

SSL Secured Your Data Is Never Sold In Your Hands 24/7 Support

By registering, you agree to this Privacy Policy and Terms & Conditions you agree to our terms. For users aged 18+ only.

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